Overview
Admins can manage who has access to Shred.ai. This includes inviting new team members, viewing current users, and removing those who no longer need access.
Steps:
Viewing Users
Go to Settings (bottom-left hand corner of your Shred.ai system).
Click on Team Management.
Here you will see your current users, including name, email, and role.
Inviting a New User
Go to Settings (bottom-left hand corner of your Shred.ai system)
Click on Team Management.
Click Add user.
Enter their email address.
You can invite another, or if you are done, click send invites.
Upon creation, new users are assigned the default "User" role. To elevate a user to an Admin, navigate to the Team Management page.
Locate the desired user, then click the 3-dot menu icon situated to the right of their "role" icon. Finally, select "Make admin."
Removing a User
Locate the user in the Team Management page.
Locate the desired user, then click the 3-dot menu icon situated to the right of their "role" icon.
Select Remove User.
š Troubleshooting Login Issues: IT Whitelisting
If a newly invited user is having trouble accessing Shred.ai ā for example, they're not receiving their invite email, or they're being blocked when trying to log in ā the issue may be related to their organization's security or email filtering settings.
Ask the user (or their IT team) to whitelist the following:
Domain:
shred.ai*.shred.ai
Email sender (for invite and notification emails):
no-reply@shred.ai
For IT teams: Shred.ai is a cloud-based SaaS platform. Access requires outbound HTTPS (port 443) to shred.ai and its subdomains. No inbound firewall changes are required.
š¬ Still stuck? Have the user reach out to their IT or security team with the above information. If issues persist, contact OpenAsset Support and we'll help troubleshoot directly.
š” Pro Tips
Only Admins can invite or remove users.
Keep your user list current to maintain security.